What most embedded insurance deployments miss
Selling insurance at the point of purchase is one thing. Managing what happens next is where most deployments create operational overhead they didn’t expect.
A customer needs to amend their policy because they’ve moved house. They want to view their documents before making a claim. They need to know whether their renewal is due. In a standard deployment, each of those interactions becomes a support ticket, a call, or an email to your team.
Quotall’s platform is built so that none of those interactions need to reach you.
What your customers can do themselves
Every policy sold through Quotall gives the customer access to a self-service portal — branded to your business — where they can:
- View and download their policy documents at any time
- Make mid-term adjustments (MTAs) such as address changes, product updates, or coverage amendments
- Initiate a claim directly through the portal
- Access their renewal schedule and renew online without manual intervention
- Cancel their policy if required, within the platform’s standard terms
None of this requires contact with your operations team. Quotall’s platform handles the transaction, the documentation, and the administration in the background.
The full lifecycle, in one place
Quote, compare, save, buy, amend, claim, and renew — all accessible through a single platform log-in for your customer.
This matters for two reasons. First, it removes the friction that typically erodes post-purchase satisfaction with insurance. Customers who can manage their own policy without friction are customers who renew. Second, it removes the operational overhead that makes insurance propositions expensive to run at scale.
The platform handles payment processing for renewals automatically. Policy documents are generated and delivered without manual intervention. Claims are routed to the appropriate insurer workflow without your operations team acting as an intermediary.
What this means commercially
A lifecycle that works without operational overhead is a lifecycle that remains profitable as volume scales. The commercial case for embedded insurance depends on the revenue model holding up as policies grow — and that only happens if the cost of managing those policies doesn’t grow at the same rate.
Clients who go live on Quotall’s platform do so with the full lifecycle already built. There is no second phase of development to deliver self-service or renewals. It is there from day one.
Yes. Claims can be initiated through the self-service portal. The claim is routed to the relevant insurer workflow from within the platform — the policyholder does not need to contact the insurer directly, and your team does not need to act as an intermediary.
The platform sends automated renewal notifications to policyholders at defined intervals before their renewal date. Customers can renew online through the self-service portal. Where auto-renewal is configured, the platform handles payment without customer action unless they choose to lapse.
This depends on the product configuration, but the platform supports address changes, named insured changes, sum insured amendments, and product upgrades as standard self-service actions. The specific MTA types available to customers are configured during product setup.
Yes. The customer portal is fully white-labelled — your logo, your colour scheme, your domain. Customers see your brand throughout, not Quotall’s.