Support & Operations / Product Design

Gaining valuable competitive advantage for JM Glendinning

About the client:

Since 1972, JM Glendinning has been helping businesses and individuals to find the right insurance at competitive premiums. A lot has changed since they launched all those years ago, but their commitment to local, professional service remains at the heart of everything they do.

They are now one of the UK’s Top 75 Insurance Brokers, with offices in five locations, placing in excess of £24m of premiums on behalf of theircustomers. Like many brokers, they were staring down the barrel of a digital revolution and the leading insurance IT platforms did not offer a viable solution.

About the project:

As an insurance marketplace JM Glendinning faced a number of challenges. Banks, retailers are lightyears ahead of the insurance market when it comes to embracing the digital world to enhance its service to its customers. Consequently, insurance customers are becoming accustomed to accessing information, products and services in a way and at a time to suit them.

Added to this market pressure, the world of risk is becoming more complex, despite the internet making lots of things simpler. Even relatively small businesses can be complex from a risk perspective. JM Glendinning customers still need good advice to help them manage their risks. The IT infrastructure used by the majority of brokers and insurers is old and does not translate easily into a modern online customer experience – one which their customers expect.

Quotall’s software enables JM Glendinning’s customer’s to quote, buy and self-serve via their website, all delivered with the customer experience at its heart. Now their customers can easily add new products and tailor it to suit their needs.

Sat alongside the face to face and telephone teams, the new software is the final piece of the seamless multi-channel jigsaw which gives JM Glendinnings competitive advantage in the market place. Quotall has helped bring JM Glendinnings service into the modern era and, as it gains traction, will be adopted by more brokers and insurers to distribute their products and services.